Hi Brooke,
Thank you for reaching out to us. We are so sorry to hear about the ongoing trouble with sending underwear to Franklin!
While we do our best to send approved items, whether an item is accepted or rejected is entirely up to the specific receiving officer at the facility on any given day. Because this is unfortunately outside of our control, if a specific item is being repeatedly turned away by officers at Franklin, we strongly recommend not ordering that particular item again to prevent future rejections and return fees.
If you have any questions or if you'd like us to look up your order details, please don't hesitate to give us a call. We are always happy to help!
Thank you so much for your patience, Brooke. We look forward to taking care of this for you!