Shipping policy

California Shipping Policy

At Emma's Premium Services, we understand how important it is for your loved one to receive their package promptly. Our team works hard to process every order accurately and ship it to the correctional facility as quickly as possible.

Order Processing

  • Orders are typically processed within 1 business day.
  • Most orders placed before 2:00 PM Eastern Time, Monday through Friday, are processed the same business day when all items are in stock.
  • Orders placed after the daily cutoff, on weekends, or on holidays will be processed on the next business day.

Shipping Schedule

Orders are shipped Monday through Friday, excluding major holidays.

Orders received after the daily processing cutoff or on weekends will ship on the next available business day.

Shipping Carrier

All California package orders are shipped via UPS.

Once your order ships, you will receive a confirmation email containing your UPS tracking number.

Estimated Delivery Times

Estimated delivery times begin once your order has been shipped.

Most California deliveries arrive within:

  • Northern California: 1–3 business days
  • Southern California: 1–3 business days
  • Some rural or remote areas may require an additional business day.

Delivery estimates are provided by the carrier and are not guaranteed.

Delivery to CDCR Institutions

Emma's Premium Services fulfills its shipping responsibility when the package is delivered to the correctional institution and accepted by authorized facility personnel.

After delivery to the institution, package processing and distribution are managed by the California Department of Corrections and Rehabilitation (CDCR). Delivery to the incarcerated individual may take additional time depending on each institution's internal procedures.

Institution lockdowns, security procedures, holidays, or operational delays may extend delivery times beyond the carrier's transit estimate.

Product Availability

While we make every effort to maintain accurate inventory, occasional stock shortages may occur.

If an item becomes unavailable, we may:

  • Contact you regarding a suitable replacement,
  • Remove the unavailable item and issue a refund, or
  • Hold the order until we receive your instructions.

Customer Information

Please verify the following information before placing your order:

  • Incarcerated individual's full legal name
  • CDCR Number
  • Correct institution
  • Housing information, if required

Emma's Premium Services is not responsible for delays or returned packages resulting from incorrect or incomplete recipient information.

Tracking Your Order

Once your package has shipped, you will receive:

  • A shipping confirmation email
  • UPS tracking information
  • Delivery status updates

Please note that tracking reflects delivery to the correctional facility, not delivery to the incarcerated individual.

Questions?

If you have questions regarding your shipment, our Customer Support Team is happy to assist.

Phone: (888) 638-9994
Email: contact@emmaspremium.com