BONDED LEATHER BELT (FOR MEN)

Hello Jacqueline,

Thank you for reaching out. We’re sorry to hear that.

We have reviewed the products in question and can confirm that they were shipped within compliance standards. Unfortunately, acceptance of items is ultimately at the discretion of the package room officer, and from time to time items that are normally accepted may still be refused.

If your loved one believes the refusal was made in error, we recommend requesting a sergeant-level review at the facility, as this option is supported under NYSDOCCS regulations.

If the items were disposed of due to being deemed expired or unacceptable, please ask the facility if they can provide a disposal form. A copy of the disposal form will help us review the matter further and determine what compensation options may be available.

We take item quality and facility guidelines very seriously, and we would love to help you with your order. Could you please reply to this email with your Order Number? Once I have that, I can look into your purchase and personally assist you with your case.

Thank you for allowing us the opportunity to make this right.

We're sorry to hear your loved one did not receive the item. Please contact us to provide more information about the denial of the item. We would like to better understand the officer's complaint, as the color of the belt is black, and we would like the opportunity to provide a resolution.

We're so sorry to hear your feedback. The belt measurements is per the 4911A NY State Directive. Feel free to return the merchandise and we can accommodate you with a choice of a return credit or refund.